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Surgery Exchange LLC is a healthcare IT company based in Atlanta, Georgia. Our flagship product Surgery ExchangeTM is a unique cloud-based platform for hospitals, surgeons, supply chain organizations and medical device vendors/manufacturers.

There are no open positions at this time.

Current Openings

Job Title: Client Implementation Specialist

The Client Implementation Specialist focuses on providing exceptional support to the Client Solution Team and to users of our cloud-based software, including hospital staff and medical device suppliers. Currently, this position is 20 hours per week, with the potential to evolve into a full-time role based on business needs and performance.

Duties and Responsibilities

  1. User Support

    • Review and respond to all incoming Support communications
    • Escalate complex problems to the appropriate team members.
    • Maintain a professional and empathetic tone in all communications
    • Maintain records of all inquiries and resolutions using tracking systems.
    • Monitor all client digest reports daily for any Surgery Exchange Platform related issues.

  2. Client Administration

    • Manage and update the company CRM (HubSpot) to ensure accurate and up-to-date information about users and support activities.
    • Utilize SharePoint to organize and maintain documentation and shared resources.
    • Support Client Solutions Manager to track projects, tasks, and timelines related to client support.

  3. Team Collaboration

    • Support Client Solutions Manager to address user-specific concerns or escalate complex client-related issues.
    • Support the Implementations Manager to ensure smooth onboarding and transitions for new users or organizations.
    • Provide relevant feedback from users to internal teams to support continuous improvement efforts.

  4. Continuous Improvement

    • Participate in team meetings and contribute to process improvement initiatives.
    • Stay updated on software updates, features, and best practices to provide top-tier support.

Requirements and Qualifications

Qualifications

  • Education: A bachelor’s degree or equivalent experience in customer support or a related field is preferred.
  • Experience:
    • 1-2 years of experience in a customer support or helpdesk role.
    • Hands-on experience with HubSpot, SharePoint, and Smartsheet is strongly preferred.
    • Familiarity with cloud-based software and/or healthcare technology is a plus.

Skills

  • Excellent written and verbal communication skills.
  • Strong problem-solving abilities with a customer-focused mindset.
  • High level of organization and attention to detail.
  • Ability to multitask and manage time effectively in a fast-paced environment.

Key Attributes

  • Empathetic and patient, with a passion for helping others.
  • A proactive and collaborative team player.
  • Tech-savvy, with the ability to quickly learn new systems and tools.

Work Hours & Environment

  • Schedule: Part-time, approximately 15-20 hours per week, with potential for growth into a full-time role.
  • Work Environment: This position may involve remote, hybrid, or in-office work, depending on company policy and needs. Occasional flexibility in hours may be required to meet customer needs.

Job Application

How to Update Your Resume/Personal Information

If you have already submitted your resume or curriculum vitae to Surgery Exchange and your skills, experience or contact information has changed, please resubmit your resume. Your revised resume will be updated in our resume management system.

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Surgery Exchange LLC is an equal opportunity employer.